Leisure Bay Beachfront Apartments

Terms & Conditions

Part 1 — Booking Terms & Conditions

1. About Us

Cape Town Beachfront Apartments at Leisure Bay ("Leisure Bay", "we", "us") offers short-term self-catering apartment accommodation, sea-facing one and two bedroom units, in a secure complex with direct beach access, located at 3 Fourjays Road, Milnerton, Cape Town.

2. Booking & Payment

A booking is only confirmed once full payment has been received via our secure Paygate 3D Secure payment link and a confirmation has been issued by Leisure Bay.
Leisure Bay is a cashless operation. We do not accept cash, EFT, or direct deposit — all payments are processed securely through Paygate.
All prices are quoted in South African Rand (ZAR) and are inclusive of VAT.
Leisure Bay reserves the right to amend pricing at any time; the price confirmed at the time of booking is the price payable for that booking.

3. Cancellation Policy

If your booking was made through a third-party site (e.g. Booking.com, Expedia, Agoda, Hotelbeds), please refer to the cancellation terms shown on your booking confirmation — the OTA's cancellation policy applies to your booking and overrides Leisure Bay's standard policy below.

For bookings made directly with Leisure Bay, the following cancellation policy applies:

More than 30 days before check-in: full refund less a 10% admin fee.
14–30 days before check-in: 50% of total booking value refunded.
Less than 14 days before check-in, or no-show: no refund.
All cancellations must be advised to Leisure Bay in writing (email) and signed by, or sent from, the person who made the original booking.

4. Check-In & Check-Out

Check-in is from 15:00. Check-out is by 10:00.

Early check-in and late check-out are subject to availability; where available, the applicable fee will be determined on request.

Guests are required by law to present positive identification (photo ID or passport) and, where the booking was paid by credit/debit card, the card used for payment, at check-in. This requirement is in terms of Section 40 of the Immigration Act, which obliges any person in charge of accommodation premises to keep a register of all guests.

Where these documents cannot be presented at check-in, Leisure Bay reserves the right to refuse access to the property.

For bookings made on behalf of a third party (i.e. someone other than the person who paid), please contact our reservations team in advance so the correct guest details are on file.

Reservations can be reached by WhatsApp on +27 64 946 6518 or by email at reservations@leisurebay.co.za. We do not offer telephone or call-based support.

5. Security / Damage Deposit

A refundable security deposit of R1,000 is required prior to check-in, collected via secure Paygate payment link. Access to the apartment will not be provided until this deposit has been received.

The deposit will be refunded after check-out, less the cost of any damage to, loss of, or missing items from the apartment as identified during the post-stay inspection, within approximately 14 working days, depending on bank transfer times.

6. Guest Liability for Damage, Loss & Missing Items

Guests are responsible for the apartment and its full contents (furniture, appliances, linen, crockery, décor items, and all other inventory) for the duration of their stay.

A standard inventory check is carried out between guest stays.
Any item found to be damaged, missing, or removed from the apartment following a guest's stay (including but not limited to towels, linen, crockery, lamps, remotes, décor items, and outdoor furniture) will be charged to the guest who made the booking, at replacement cost.
Where a security deposit has been collected, the cost of replacement or repair will first be deducted from the deposit; any shortfall will be invoiced separately to the guest and is payable within 7 days.
Leisure Bay will notify the guest of any charge with a description of the item(s) and the basis for the cost, and will provide photographic evidence of damage or missing items where available.
This clause does not limit Leisure Bay's rights in respect of more serious damage to the unit or building (see Damage to Property below).

For linen and towel items, charges will be based on the Housekeeping Price List (Schedule A). For all other items, replacement cost will be assessed on a case-by-case basis. Where a discrepancy, damage, or missing item is identified, the guest will be advised of the specific item and its price at the time the charge is raised.

7. Damage to the Apartment or Building

Guests are liable for the cost of repairing any damage caused to the apartment, its fixtures and fittings, or the common property of the building during their stay, beyond fair wear and tear.

Owners and occupiers are responsible for the conduct of their children and any visitors or guests they bring onto the property, and will be liable for repair costs arising from that conduct.

8. Load Shedding & Utility Interruptions

Leisure Bay is not liable for, and no refund or compensation will be given in respect of, temporary interruptions to electricity, water, internet, or other utilities that arise from load shedding, municipal supply issues, or other causes outside Leisure Bay's reasonable control.

9. Force Majeure

Leisure Bay shall not be liable for any failure to perform its obligations where such failure results from circumstances beyond its reasonable control, including but not limited to fire, flood, extreme weather, pandemic, government action or restriction, or failure of essential infrastructure. Where a booking cannot proceed due to such an event, Leisure Bay will work with the guest on a rebooking or credit; refunds in these circumstances are at Leisure Bay's discretion.

10. Guest Conduct & Right to Refuse or Terminate

Leisure Bay reserves the right to refuse check-in, or to terminate a stay without refund, where a guest's conduct causes a nuisance or disturbance to other occupiers, damages the property, or breaches these Terms or the House Rules (Part 2).
Maximum occupancy: one-bedroom units — 2 adults; two-bedroom units — 4 adults.
The lead guest making the booking must be 18 years or older.
Leisure Bay is non pet-friendly — no pets are permitted on the property.
All units are non-smoking. Smoking is not permitted inside any apartment.
Parties, events, and filming are not permitted, including stag, hen, bachelor, or bachelorette celebrations.

11. Guest Belongings

Leisure Bay is not responsible for loss, theft, or damage to personal belongings brought onto the property by guests or their visitors. Guests are encouraged to ensure valuables are secured at all times.

12. Overbooking / Unit Relocation

Leisure Bay reserves the right to relocate a guest to an alternative unit of equivalent or higher standard, at no additional cost, where the booked unit is rendered uninhabitable — for example due to a serious maintenance failure, structural issue, or safety concern that cannot be resolved during the stay.

This clause does not apply to routine or non-critical issues (e.g. a single appliance temporarily out of order, minor maintenance items) which do not render the unit uninhabitable; these will be addressed through normal maintenance response rather than relocation. Where no equivalent unit is available in a genuine uninhabitability situation, Leisure Bay will offer a full refund for the affected nights.

13. Liability & Disclaimer

The information on this website is provided "as is" without warranty of any kind. Leisure Bay does not warrant the accuracy or completeness of website content, and shall not be liable for any indirect, incidental, or consequential loss arising from use of, or inability to use, this website.

14. Website Use

This website may only be used to browse content and make legitimate bookings. Content on this site may not be copied, reproduced, or distributed without permission. Deep-linking or scraping the site is prohibited.

15. Third-Party Links

Leisure Bay is not responsible for the content, availability, or privacy practices of any third-party websites linked from this site, including OTA channels used to distribute our availability.

16. Governing Law

These Terms are governed by the laws of South Africa, and the courts of South Africa have exclusive jurisdiction over any dispute, save that Leisure Bay reserves the right to bring proceedings in an alternative jurisdiction at its discretion.

17. Changes to These Terms

Leisure Bay may update these Terms from time to time. The version in force at the time a booking is confirmed will apply to that booking. Guests are encouraged to review these Terms periodically.

Part 2 — House Rules & Body Corporate Conduct Rules

These rules apply to all guests, owners, and occupiers of the building and its common property, and form part of the agreement for your stay.

1. Use of the Unit

Units may be used for residential/short-stay accommodation purposes only.
No sale of goods, functions, or events may be held in a unit or on common property without prior written consent.
No signage, notices, or advertisements may be displayed so as to be visible from outside the building.
Washing may not be hung so as to be visible from outside the building or from another unit.
No items may be stored on common property without consent, and nothing may be removed from common property (including plants and shrubs).

2. Noise & Nuisance

Guests must not cause a nuisance, disturbance, or inconvenience to other occupiers, particularly through loud music, TV, or noise.
Guests are responsible for the conduct of their children and visitors.

3. Parking

Vehicles must be parked only in the bay allocated to the unit; guest vehicles must use designated visitor bays only.
Unauthorised or obstructive parking (including in front of fire hydrants) may result in the vehicle being towed at the owner's risk and expense.
No major vehicle repairs may be carried out on the property. Only owners/occupiers may wash their own vehicles on common property, using designated taps only.

4. Pool Area

No alcohol, glass containers, or braaing permitted in the pool area.
No swimming after 22:00.
Children under 12 must be accompanied by an adult at all times.
Only bathing apparel (or approved safety apparel) may be worn in the pool; no games in the pool area.
No animals permitted in the pool area; no access to pool plant/chemical enclosures except by authorised personnel.

5. Beach & Dune Access

Access to the beach is via the designated walkway only. Unauthorised access to the dunes is not permitted.

6. General

Littering on common property, including cigarette butts, is not permitted. All rubbish must be disposed of appropriately.

Part 3 — Privacy Policy (POPIA)

Leisure Bay is committed to protecting the personal information of guests, in accordance with the Protection of Personal Information Act (POPIA).

1. Information We Collect

We collect contact and identification details necessary to confirm and manage a booking, including name, contact details, and ID/passport information required for check-in under the Immigration Act.

Where a booking is made through a third-party channel (Booking.com, Expedia, Agoda, Hotelbeds, or SYDC), we receive your booking and contact details from that platform in order to process your reservation. Your information may also be shared back with that platform as needed to manage the booking, in accordance with that platform's own privacy terms.

2. How We Use Your Information

Personal information is used only for the purpose it was collected: to confirm and manage your booking, verify your identity at check-in, meet legal record-keeping obligations, and, where relevant, for security and fraud prevention.

3. Disclosure of Information

We may disclose personal information to service providers involved in delivering your booking (e.g. our property management system providers), and where required by law.

4. Your Rights

You may request a copy of, or a correction to, the personal information we hold about you by contacting us using the details below. We may require ID verification before actioning such a request.

Contact Details

Leisure Bay, 3 Fourjays Road, Milnerton, 7441

WhatsApp: +27 64 946 6518

Email: reservations@leisurebay.co.za

We do not offer telephone or call-based support — WhatsApp and email are the only channels for guest queries.